Most people have private health cover, home and contents and car insurance but forget to adequately cover their largest asset, themselves.

Our goal is to ensure that we provide you with advice that will stand the test of time so when something happens to you, or your loved ones, you can focus on the things that are important. 

At North of River, you are not just a name on a piece of paper. We will personally help you to not only set up your protection portfolio, but also to manage your claims if need be.


There a many types of insurance but our key focus is on personal protection. The primary goal is to protect you and your family against loss of income due to ill heath, injury or death. People often think that because they do not earn an income, if you are a stay at home mum/dad there is no need for this. This could not be further from the truth as there is often an “unearned income” that people forget to account for. Looking after the household is often a full time job, even if you don’t get a pay check for it. In addition, personal protection can help you to manage medical expenses which, even with top end private health care, tend to add up very quickly and are usually not something you can save up for or see coming. Like any other area our advice is always specific to your needs, and with our experience we can establish what your needs are, and might be in future.

Personal insurance is often obtained through one of THESE three providers:


Group cover is often provided to employees as an added benefit or as part of their superannuation fund (via a trustee). This is often at set or “default” levels and price and benefits available to members varies significantly depending on what arrangement was struck by the employer or trustee. These arrangements change from time to time and the insured person has little or no say in these changes as they happen. Fortunately, this is often very easy to set up (so easy some people don’t even know they have it) and, even though default cover amounts are often low, does provide some protection.


Direct cover is a more hands on approach. This is the kind of thing you see advertised on midday TV with the catch cry “no medicals or lengthy questionnaires”. Though typically expensive, this is easy to obtain cover and unlike default group cover has to be sought out directly by the consumer. The key pitfall here is that as the insurer does not investigate up front they will only do so at time of claim (very time consuming at the worst possible time). This practice leads to very high rates of declined claims where the insurer finds something that would have influenced their decision and voids the contract based on non-disclosure.


Retail cover is a “contract” struck directly with an insurer. This can not be altered without your permission and typically people have more appropriate insured amounts and much greater probability of payout. With this in mind, insurers ask many questions when setting this up and reserve the right to request medical records or blood tests etc. After all, everybody shares the cost of a payout when it happens so reducing the probability of this happening by establishing what each person’s risk is, and pricing accordingly, is just good business. This type of cover can be owned by you, your business partner or spouse, or your superannuation trustee.


types of cover:


This is the most clearly defined type of insurance cover. If you die, or have been declared terminally ill by a doctor, you are paid a lump sum or an ongoing income stream. This is more relevant to those with young families and debt, than to others, as it is a means to replace your income if you are not there to earn one, ensuring your family can continue to pay the mortgage and living expenses etc.

Total and permanent disability

This type of cover is designed to pay a lump some if you are likely to never be able to return to work.  For many this conjures up images of themselves as a quadriplegic but this is rarely the case with good quality cover. “Any occupation” TPD can sometimes have definitions that would limit a payout to only the very worst cases but as we tend to use “Own occupation” definitions, a claim is often paid on mental illness or depression, back injuries and even something as small as a needle stick injury which results in a bloodborne disease.  The details of this definition are constantly evolving to deal with advances in medical technology and treatment for diseases that would otherwise have ended in death. Having a lump sum payout that can fund initial and ongoing medical expenses, plus replace income over the long term is very important, unless you have enough savings to do so, which is rare for most people.

Income protection

If you cannot work for a period of time know as the “waiting period”, you can be paid a pre-determined monthly payment until your “benefit period” ends or you return to work. This is often for medical reasons but there are some polices that offer to pay mortgage payments etc. if you are with an aligned bank. Waiting and benefit periods can be selected to reflect your needs and reducing the potential time frame of a payout reduces the premiums payable accordingly. A good policy will often ask you to provide financial evidence to establish your level of cover up front as an “agreed value”, this is usually a max of 75% of your income.


This is a relatively new type of cover that pays a lump sum upon diagnosis of a major illness or injury. This can be a good alternative for covering unearned income and potential medical expenses (a leading cause of bankruptcy). Essentially this would allow the sole income earner the option of taking time off work to help their spouse or children recover from a major illness. As this would be optional and compassionate leave only last so long, this can be very helpful at a trying time.


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Members of AFA.

Members of AFA.

Backed by Synchron.

Backed by Synchron.